Frequently Asked Questions
Everything you need to know about your Scarlett Gasque experience.
How do I determine the correct size for my purchase?
We provide a comprehensive size guide on each product page. Our collections are designed to fit true to size, but we recommend measuring your bust, waist, and hips to ensure the perfect fit for our intimate apparel.
What is your return policy for delicate items?
We accept returns within 14 days of delivery, provided that all items are unworn, unwashed, and have the original tags and hygienic liners intact. Please note that for hygiene reasons, certain intimate items cannot be returned if the seal is broken.
Do you offer international shipping?
Yes, Scarlett Gasque ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
How should I care for my Scarlett Gasque garments?
To maintain the quality of our luxury fabrics and intricate lace, we recommend hand washing in cool water with a gentle silk-friendly detergent. Always air dry flat and avoid wringing or tumble drying.
Can I modify or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to change or cancel your order, please contact our customer service team within 1 hour of placement. Once an order has reached the shipping stage, it can no longer be modified.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Clearpay in select regions.