Returns & Exchanges
We want you to be completely satisfied with your Scarlett Gasque purchase, which is why we offer a 14-day window for returns and exchanges on all unworn items with original tags intact. Please ensure all lingerie is tried on over your own undergarments to maintain hygiene standards.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original luxury packaging, ensuring all designer tags and hygiene seals remain attached and undamaged.
Affix Shipping Label
Download and print your prepaid return shipping label from the portal, then attach it clearly to the outside of your parcel.
Ship and Track
Drop off your package at the nearest authorized courier location and keep your tracking receipt until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing